We regularly get called out to fix:

1. Fridges and Freezers

2. Microwave Ovens

3. Any electrical household Appliance

4. Stoves and Ovens

5. Dishwashers

6. Washing Machines, Dryers and other Laundry Equipment

7. Industrial and Commercial Appliances

Nothing is too big and nothing is too small.

T3 Electrical Solutions

 

Cell: 0738219154

e-mail: t3electricalsolutions@gmail.com

 

 

1. INTRODUCTION

2.2 T3 Electrical Solutions provides plumbing, Electrical repairs, replacements and installations gate repairs  in respect of various products.

2.3 Quality of service is the underlying principal of the Customers Properties and this can only be attained though the professional participation of T3 Electrical Solutions.

2. APPOINTMENT

3.3 T3 Electrical Solutions accepts the appointment.

3.4 T3 Electrical Solutions shall not be entitled to bind Customers Properties to any agreement, to bind the credit of Customers Properties or to incur any liability on behalf of Customers Properties

 

3.7 Customers Properties reserves the right to either accept or reject T3 Electrical Solution’s membership of the panel of contractors, without recourse to T3 Electrical Solutions.

 

3. APPOINTMENT AND PROVISION OF SERVICE

5.1 Duties of T3 Electrical Solutions:

5.1.1 T3 Electrical Solutions undertakes to effect repairs in respect of the products which are offered to it by Customers Properties for repair.

5.1.2 The repairs or replacements, to which T3 Electrical Solutions is appointed, will be undertaken in a professional and ethical manner.

5.1.3 T3 Electrical Solutions shall not, under any circumstances appoint a subcontractor to perform any repairs or Replacements unless agreed upon by Customers Properties.

5.1.4 T3 Electrical Solutions shall ensure that all personnel who conduct repairs are adequately and properly qualified and able to conduct the repairs in a fit and proper manner.

5.1.5 Any service or response to a Customers, which is found to be sub standard or outside the parameters of this agreement may result in T3 Electrical Solutions being removed from the panel.

5.1.6 T3 Electrical Solutions shall perform repairs / replacements only for repairs in respect of incidents where Customers Properties has issued an incident number or claim number requesting T3 Electrical Solutions to perform certain duties.

5.1.7 T3 Electrical Solutions shall not be obliged to perform any repairs / installation service unless T3 Electrical Solutions has received an incident number or claim job number from Customers Properties.

T3 Electrical Solutions Will

Ensure that non-critical inspection takes place within 24 hours of receipt of instructions unless otherwise agreed to by the Customers Properties.

Ensure that repairs commence within 1 to 24 hours of receipt of instructions, unless otherwise agreed with the Customers Properties. This limitation on time is provided that the materials are available to T3 Electrical Solutions.

Ensure timely performance and completion of the repairs or replacements. Any anticipated delay in carrying out the repairs or replacements is to be notified to Customers Properties as soon as the delay becomes known.

Upon completing the repair or replacement, phone Customers Properties or Caretaker with the upload the authorization number obtained from the Customers. The Customers shall have been instructed to provide this number when he or she is satisfied that the repairs have been completed.

Provide Customers Properties with a detailed list in writing as well as any supporting documentation in respect of the work performed for the Customers.

Provide a minimum warranty of 3 (three) months or such longer period as T3 Electrical Solutions may specify on every new or reconditioned part installed during any repair or maintenance work as well as any labor required to install it.

T3 Electrical Solutions Immediately upon becoming aware of our inability to provide a service for any period will communicate this in writing to Customers Properties to enable them to continue providing quality services to Tenants.

T3 Electrical Solutions Will Perform all repairs in a good, proper and professional manner.

               After Job Completion the Lands gate will be provided by the following information

 

Date of completion of repair or Installation

Complete breakdown of materials used as well as quantities, etc.

Application of the rates must be shown.

ALTERNATIVE / EXTRAORDINARY MATERIALS

In the event where alternative spares or materials need to be sourced for a specific scope of work, the onus will be on T3 Electrical Solutions to obtain such material from a recognized merchant or dealer. Should the required material be obsolete, Customers Properties must be contacted immediately.

SUPPORT

The parties undertake to have regular meetings to monitor the standard of service performed by T3 Electrical Solutions and the standard of manufacturer's products and relevant availability. This meeting is to take place at the premises of Customers Properties unless otherwise agreed.

                                                                           

Project Manager

 

Terence Ngwena

General
Information In the appliance repair trade, domestic appliances are broken down into three categories, that being whites, blacks and smalls. Whites being washing machines, tumble dryers, fridges, freezers, dishwashers and microwaves. Blacks are all audiovisual appliances such as TV's and Hi-Fi's. Smalls are appliances such as kettles, irons and toasters and are generally not worked on by the franchise group due to it not being cost effective.

Whites
When taking a call from a customer the customer is to be made aware of their options with regards to how to go about having their appliance repaired. Option one is to allow the relevant appliance to be collected and taken to the workshop where the unit can be evaluated and a quote given on the repairs required, if the client does not accept the quote given the unit is returned free of charge. Option two, is the technician can do a call out but then there is a call out fee of R350.00 (effective from 1st March 2014) plus VAT involved. Even if the job is not taken up the call out fee is still payable. The reason for this is that when doing collection, quote and deliveries the driver and assistant will go out, in the event of a call out the technician has to be taken out of the workshop and therefore his time is billed.

Call outs
Most stoves are done on a call out basis, unless it is a free standing unit, or a unit that requires extensive repair, that is bound to take time. Large refrigeration units can and should also be done on this basis. The call out fees are R350.00 (effective from 1st March 2014) excluding Vat

Job tracking Each and every job / appliance or part required for a customer buyout is tracked, by writing up a job card, and then completing the invoice once the job has been completed or the part acquired. The job cards and invoices follow in numeric sequence, and once the invoice has been paid the job and invoice are to be tracked on a job-tracking book.

 

When the relevant job / appliance arrive at the workshop it is fitted with a job sticker, either on the back or on the side. This sticker has on it the date, job number, customer name and telephone number. This is to prevent any confusion as to whom the appliance belongs to, and to keep track of work done on the relevant appliance. If a job is cancelled or scrapped it is to be so reflected on the tracking system.

Controls 
When an appliance comes into the workshop, the relevant job card is placed onto a clipboard and hung up in the workshop. Once the technicians have evaluated the appliance they will either have repaired the fault if small, or would write down on the job card what components are required to indeed repair the appliance. The branch manager or head technician will then obtain prices for the relevant spares and work out a quote for the job. When a quote has been worked out, the client is contacted and informed of such. If the quote is accepted the job is completed, and the appliance tested thoroughly after which the customer is contacted again and a delivery scheduled. Please note that no delivery will be done without payment by, cash, cheque, electronic transfer or credit card for those branches with this facility. 
Guarantees 
90 days guarantee is given on all work done to whites, with the exception where T3 Electrical Solutions itself gets a longer guarantee on a component from the supplier in question. Sixty days guarantee is given on all electronic repairs, i.e. TV�s and Hi Fis.